Job Description
Our Client, MNC of logistics industry, is now looking for a Full Time CS Contract staff for handling key account customer.
Responsibilities:
- Work in Key Account Support Team in Customer Service, provide quality and premium services to our key customers
- Handle customer enquiries, complaints and provide solutions
- Handling administrative task through systems and different channels
- Perform proactive shipment tracing, work with Operation Departments to meet customer requests
- Prepare shipment reports for customers
- Other duties assigned by supervisors
Requirements:
- HKCEE/ HKDSE graduate or above
- At least 1 year’ customer service experience, preferably in service industry, call centre experience is an advantage
- Customer-oriented with good communication, interpersonal and telephone skills
- Logical thinking and good problem-solving skills
- Good command of spoken and written English & Chinese, Mandarin is an advantage
- Basic PC skills
All information will be treated in confidential and compliance with the privacy ordinance. Please send resume by clicking the below “APPLY NOW”
Employer questions
Your application will include the following questions:
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Which of the following statements best describes your right to work in Hong Kong?
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What’s your expected monthly basic salary?
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How many years’ experience do you have as a Customer Service Call Centre Representative?
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Have you worked in a call centre before?
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Which of the following Microsoft Office products are you experienced with?
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Which of the following languages are you fluent in?